Hesk is a Free PHP Help Desk Software that runs with a MySQL database. The LDAP configuration is clunky / not so easy. The enterprise solution is keeping some interesting functionalities out of the open-source solution. Cost-effective technology stack.Ĭons: UI/UX is not attractive. A huge set of functionalities and multiple communication channels supported. The best part is that osTicket is completely free.osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.Simple and easy-to-use web-based customer support platform.

osTicket seamlessly routes inquiries created via email, web-forms, and API.15,000+ businesses use osTicket worldwide.Thousands of customers in over 190 countries trust and use osTicket for customer support. OS Ticket is an old and well-known stable open-source helpdesk solution. Administration and backup are not easy to perform. LDAP is supported.Ĭons: The solution is resource consuming (thanks to Elasticsearch Database engine): expects a certain volume or RAM and Disk to launch the solution. The search functionality is working fine. The best UI/UX of the three solutions, user friendly. Pros: The solution is really easy to deploy (using Docker).

Next to read Release of FakeSmtp-junit-runner Zammad Screenshot It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Zammad is a web-based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails. Java Stack, not so cost-effective for a cloud installation.

The configuration and the settings require an important amount of time before being adapted to the company. Stable and mature.Ĭons: Cumbersome and complex UI, looking old. Pros: the biggest set of functionalities. It supports MySQL, MS SQL, PostgreSQL, Oracle and DB2. As a framework, it is the basis of OTRS:: ITSM, an ITIL-compliant IT service management solution. OTRS is a Web-based help desk and ticket system that provides a set of features to help service organizations to manage requests more efficiently. The system is built to allow support, sales, pre-sales, billing, internal IT, and help desk functions to react quickly to inbound inquiries. OTRS (Open source Ticket Request System) has features to manage customer telephone calls and e-mails. The community evolves slower than the commercial product but at the same time benefits from the Opensource community contributions. OTRS exists in two versions: a SAAS/On-Premise one, that is closed-source and the community edition.

Helpdesk software gpl